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Privacy Policy for Via Care App
Telemedicine Company is committed to protecting the privacy of users of the Via Care application. This policy explains how we collect, use, share, and protect information when you use the app and its related services. By using the app, you agree to the practices described in this policy.
Protection
We apply technical and organizational safeguards to help protect your personal information.
Processing
Data is processed only as needed to provide the service, improve operations, and meet regulatory obligations.
Contact
Privacy-related requests can be sent to privacy@tmt.sa.
Who We Are
Via Care is an application that provides digital healthcare services, including account management, appointment booking, remote consultations, communication between patients and doctors, uploading medical documents, and completing electronic payments when needed.
Information We Collect
We may collect and process the following types of information depending on how you use the app:
A. Account and Identification Information
- Mobile phone number for identity verification and sign-in.
- Full name.
- Email address, when provided.
- National ID number or identification number, when required.
- User type within the system, such as patient or doctor.
B. Profile Information
- Profile photo uploaded by the user.
- Date of birth.
- Gender.
- Preferred language.
- Family member or dependent information if added by the user.
C. Medical and Service Information
- Appointment and booking data.
- Consultation-related communication data.
- Prescriptions, lab requests, radiology requests, and medical reports or summaries when these features are used.
- Medical documents and files uploaded by the user or doctor.
D. Doctors' Professional and Official Documents
If the user is a doctor, we may collect additional professional information such as:
- Professional email address.
- National ID number.
- Specialty, qualifications, and years of experience.
- License numbers, dates, insurance details, and other professional documents.
E. Payment Information
When electronic payment is used in the app:
- Transaction details such as transaction ID, amount, currency, payment status, and transaction description.
- Payments are processed through an authorized third-party payment provider.
- We do not store full bank card details on our servers.
F. Technical and Operational Information
- Device and operating system information necessary to operate and improve the app.
- Crash logs and technical error records.
- App preferences stored locally on the device, such as notification preferences and certain internal settings.
Permissions the App May Request
The app may request certain permissions to provide its services, such as:
- Camera: to take a profile photo or share images and documents related to the service.
- Microphone: for audio or video calls during remote consultations.
- Access to photos or files: to select and upload images or PDF files within the app.
- Internet access: to run cloud services, appointments, verification, and audio/video communication.
- These permissions are used only for the functional purpose related to the service, and with your consent where required by the operating system.
How We Use Your Information
We use the information we collect for the following purposes:
- To create accounts, sign users in, and verify identity.
- To manage profiles and medical or service-related data.
- To book, manage, and follow up on appointments.
- To enable remote consultations and audio or video calls.
- To enable medical messaging and sharing of prescriptions, reports, and medical requests.
- To process payments and maintain related records.
- To improve technical performance, service quality, and user experience.
- To comply with legal and regulatory obligations, where applicable.
- To communicate with you regarding the service, updates, or account-related notifications.
Sharing Information with Third Parties
We may share your information only to the extent necessary to provide the service or comply with legal requirements, including with:
- Cloud service, database, and storage providers.
- Identity verification or sign-in service providers.
- Electronic payment providers for processing transactions.
- Audio and video communication service providers.
- Competent authorities when required by law, court order, or regulation.
- We do not sell your personal data to third parties.
Data Storage and Protection
We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information and service-related data for as long as necessary to fulfill the purposes described in this policy, or as required by law or contract, or to resolve disputes and enforce rights and obligations.
User Rights
Subject to the laws applicable in your country, you may have certain rights regarding your personal data, including:
- Request access to your data.
- Request correction of inaccurate data.
- Request deletion of data where permitted by law.
- Request restriction of or object to certain processing activities.
- Withdraw consent where processing is based on your consent, without affecting the lawfulness of prior processing.
Children's Privacy
The app is not intended for children except to the extent that a parent or authorized user uses the account to manage dependents or family members through the available services. In all cases, the app must be used in accordance with applicable laws and under the responsibility of the authorized user.
External Links and Services
The app may include links or integrations with external services such as payment services, communication services, or websites. We are not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy policies.
Changes to This Privacy Policy
We may update this policy from time to time. When material changes are made, we will update the Last Updated date at the top of this page and may provide an appropriate notice within the app or through available communication channels.
Contact Us
If you have any questions or requests regarding this Privacy Policy or how we process your personal data, you may contact us at: